Frequently Asked Questions
Can't find your answer? Contact us and we'll be happy to help.
Ordering
How do I place an order?
Browse our catalog, select your product and size, then click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at info@alrozeik.com or call 02 2795 5098.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for clinics, hospitals, and wholesale buyers. Contact us directly to discuss your requirements.
What payment methods do you accept?
We accept all major credit and debit cards, as well as cash on delivery for eligible orders within Egypt.
Shipping
How long does delivery take?
Standard delivery within Cairo takes 1–2 business days. Orders to other governorates typically take 3–5 business days.
How much does shipping cost?
Shipping fees are calculated at checkout based on your location. Free shipping may be available on orders above a certain value — check our current promotions.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email or SMS to follow your delivery status.
Do you ship outside Egypt?
Currently we only ship within Egypt. International shipping is coming soon — stay tuned!
Products & Support
How do I choose the right size for a brace or support?
Each product page includes a sizing guide. We recommend measuring the affected area as instructed and comparing with our size chart. If unsure, contact our team for guidance.
Are your products suitable for post-surgery use?
Many of our products are used in post-surgical rehabilitation. However, always consult your physician or physiotherapist before use to ensure the product is appropriate for your condition.
How do I care for and clean my orthopedic support?
Most supports can be hand-washed with mild soap and air-dried. Avoid machine washing or tumble drying. Refer to the care label on your specific product for detailed instructions.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the product is unused and in its original packaging. Contact us at info@alrozeik.com to initiate a return.